Frequently Asked Questions
Order not received / Partial order received / Product quality issues
If you have any post-sales concerns, please don't worry. Contact us via email at service@lozlin.com. Our dedicated customer service team will respond to your email and follow up on your issue within one business day!
How do I use a discount code?
You can apply a discount code at the bottom of the shopping cart or on the checkout page (Note: Only one discount code can be used per order).
Can I buy LOZLIN products in physical stores?
No, we currently sell primarily through our official retail website.
How long will it take for my order to be delivered?
- Shipping Times:USA: 3-7 daysCanada: 3-7 daysUK: 5-8 daysAustralia: 7-10 daysGermany: 5-8 daysFrance: 5-8 daysOther regions: 10-25 days
LOZLIN has warehouses in the Eastern, Central, and Western United States. Your order will be shipped from the warehouse closest to you.
Tracking: Once your order has shipped, you will receive an email containing a tracking number so you can monitor the delivery status.
*In the event that the local warehouse is out of stock, we will fulfill the order from another available warehouse. This may extend delivery times. If you need the product by a specific date, please contact us via email to confirm details.
How do I track my order?
Once your order has shipped, you will receive an email containing your package's tracking number.
Other Questions?
Please contact our service email: service@lozlin.com
If you have any pre-sales/after-sales or any other questions, please contact us via email and our customer service team will get back to you within a business day :).
Thank you for your understanding and patience!