Return & Refund Policy

At LOZLIN, we want you to be satisfied with your purchase. If there is an issue with your order, please contact us and we will do our best to provide an appropriate solution.

Return Eligibility

We accept return requests within 30 days after delivery.

To be eligible for a return:

• the item must be unused and in substantially the same condition as received;
• the item should be returned in its original packaging where reasonably possible;
• you must provide your order number or other proof of purchase.

Before returning any product, please contact us at service@lozlin.com to request return instructions.

Please do not return products without first contacting our customer service team, as unauthorized returns may delay the refund process.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us at service@lozlin.com as soon as possible.

Please provide:

• your order number;
• a description of the issue; and
• photos or videos showing the problem where applicable.

If the issue is confirmed, we may offer a replacement, refund, or other appropriate solution.

For returns caused by damaged, defective, or incorrectly shipped products, LOZLIN will cover the reasonable return shipping cost where a return is required.

Returns for Change of Mind

If you wish to return a product because you changed your mind, ordered the wrong item, or no longer want the product, you may request a return within 30 days after delivery.

In these cases, the customer is responsible for the return shipping cost.

The returned product must meet the return eligibility requirements described above.

Original shipping charges are generally non-refundable unless required by applicable law.

Non-Returnable Items

Certain items may not be eligible for return, including:

• products that have been used, damaged, or altered after delivery;
• items returned without required proof of purchase;
• customized or personalized products, if applicable;
• products specifically marked as non-returnable at the time of purchase.

This does not affect any rights you may have under applicable consumer protection laws.

Refunds

Once your returned item is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Refund processing times may vary depending on your payment provider or financial institution. In most cases, please allow approximately 3–10 business days after the refund has been issued for the funds to appear in your account.

Late or Missing Refunds

If you have not received an approved refund after the expected processing period:

1. Please check your bank or payment account again.
2. Contact your credit card company or payment provider, as processing times may vary.
3. Contact your bank if necessary.

If you have completed these steps and still have not received your refund, please contact us at:

service@lozlin.com

Order Cancellations

If you wish to cancel an order, please contact us at service@lozlin.com as soon as possible.

We will make reasonable efforts to cancel the order before it is processed or shipped.

Once an order has entered processing or has been shipped, cancellation may no longer be possible. In that case, you may request a return after receiving the order in accordance with this policy.

Lost or Undelivered Packages

If your order has not arrived within the expected delivery period or appears to be lost in transit, please contact us at service@lozlin.com.

We will review the available tracking information and investigate the shipment with the carrier where appropriate.

Depending on the circumstances, we may provide a replacement, refund, or other appropriate solution.

Exchanges

If you would like to exchange an eligible product, please contact us at service@lozlin.com.

Depending on product availability and the circumstances of the request, we may arrange an exchange or ask you to return the original item and place a new order.