Versand
Order Processing Time
Orders are generally processed and shipped within 2 business days after payment is successfully confirmed.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking and logistics information.
Estimated Delivery Times
United States — 6–10 business days
Germany — 6–10 business days
Canada — 6–10 business days
United Kingdom — 6–10 business days
France — 6–10 business days
Netherlands — 6–10 business days
Spain — 6–10 business days
Italy — 8–12 business days
Australia — 8–12 business days
Rest of world — 7–18 business days
Shipping Fees
We offer free standard shipping on orders of $49 USD or more.
For orders under $49 USD, a standard shipping fee of $7.30 USD will apply.
The applicable shipping fee will be clearly displayed at checkout before you complete your order.
Shipping Warehouses
We fulfill orders through multiple warehouses in different regions. Depending on the products ordered, inventory availability, and your delivery destination, your order will be shipped from the most suitable available warehouse whenever possible.
This allows us to optimize delivery routes and provide a faster and more efficient shipping experience.
Please note that if your order contains multiple items, they may occasionally be shipped separately from different warehouses based on inventory availability.
Taxes, Duties & Import Fees
Depending on your shipping destination, your order may be subject to applicable taxes, customs duties, import fees, or other charges imposed by local authorities.
Where required by applicable law, taxes may be collected at checkout and will be clearly displayed before you complete your purchase.
For certain international shipments, customs duties, import taxes, or other fees may be charged separately by the destination country or local customs authorities. Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.
LOZLIN does not control these charges and cannot predict the exact amount, as customs and tax policies vary by country and region.
We recommend contacting your local customs authority if you require additional information regarding potential import charges before placing your order.
Tracking Your Order
After your order has been shipped, you will receive a shipping confirmation email containing your logistics and tracking information.
You can use the tracking information provided in the email to check the latest delivery status of your order.
Please note that tracking information may take some time to update after the shipment has been handed over to the carrier.
If your tracking information has not updated for an extended period, please contact us at service@lozlin.com.
Delayed, Lost or Damaged Packages
If your package is significantly delayed, appears to be lost in transit, arrives damaged, or you experience any other shipping-related issue, please contact our customer service team at:
Please provide your order number and any relevant shipping or tracking information so that we can investigate the issue and assist you as quickly as possible.
Depending on the circumstances, we will work with you to provide an appropriate solution in accordance with our Refund Policy and applicable law.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping address, please contact us at service@lozlin.com as soon as possible.
We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once the order has been processed or shipped.
Additional shipping charges may apply if a package needs to be resent due to an incorrect or incomplete address.